Returns & Refunds policy

Effective September 28, 2026

We want every Basil All Year Around product to meet our quality standards. This policy applies to online and in-person purchases of our products, including bread, but excludes fresh basil purchases. Please keep your receipt, order number, or other proof of purchase. Your legal consumer rights remain available regardless of this policy.

1. Damaged, incorrect, or below-standard products
If a product arrives physically damaged, is the wrong item, or does not meet our quality standards, contact info@basilallyeararound.com within 7 days of delivery or purchase. For bread, contact us within 48 hours of delivery or purchase. Include your order number or proof of purchase, a brief description, and clear, detailed photos when the problem is visible, including photos of the product and packaging if relevant. If the issue is not visible, describe it so we can review it. Do not consume a product you believe is unsafe.

For an approved claim, we will provide a full refund for the affected product, its applicable tax, and any original shipping charge attributable to it. If the whole order is affected, we will refund the whole order and its original shipping charge. Refunds go to the original payment method where possible. We generally ask for the product to be returned, but may accept photos and waive return when it is unsafe or impractical, such as broken glass or spoiled food. Do not mail broken glass or unsafe food unless we specifically instruct you to do so. If we require a return for a product problem, we will supply a prepaid return label or otherwise cover the return cost.

2. Change of mind
If you change your mind, contact us within 7 days of receiving or buying a shelf-stable product, or within 48 hours for bread. Under our voluntary policy, we will offer store credit toward another BAYA purchase for the amount paid for the product, including applicable product tax but excluding original shipping. We may ask you to return the product in most cases. We will give you return instructions before you send anything back. For a preference-based return, you are responsible for its return shipping cost. Store credit is not redeemable for cash except where required by law. If the law where you live gives you a longer cancellation or withdrawal period or requires a refund to the original payment method, we will honor that law instead of these voluntary terms.

3. Flavor exchanges
If you do not like a product's flavor, contact us within the same time windows above. You may exchange it for an available product of equal value, or choose a higher-priced product and pay the difference. If your replacement costs less, the remaining product value will be issued as store credit. We may ask you to return the original product. You are responsible for return shipping and the shipping cost of the replacement for a preference-based exchange; we will explain the cost before processing it. For an in-person purchase, ask us about arranging the exchange in person.

4. Cancellations and delayed orders
Contact us promptly if you need to cancel an online order. We can cancel it for a refund before it ships. Once shipped, it cannot be canceled under our voluntary policy, but the return, exchange, and refund options above and any cancellation or withdrawal right required by law still apply. If we cannot ship within the stated time, we will contact you about the delay and provide a cancellation and prompt refund when required by law.

5. Refund timing
Once we approve a refund and receive any return we requested, we will submit the refund to the original payment method within 10 business days. Your bank or card provider may take additional time to post it. For an in-person cash purchase, contact us to arrange the refund. We will never require the return of a dangerous item as a condition of resolving a safety concern. Nothing in this policy removes rights provided by applicable law.

Contact: info@basilallyeararound.com | 501-744-9500
Return address: 6101 Yellowstone Dr, Mesquite, TX 75150, United States. Please contact us for instructions before mailing a return.